Refund

Refund Policy

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Returns
All sales final.  If you receive a brand new defective product this will be replaced or repaired based on the warranty of the product.

Garrett Electronics, Inc. (“Garrett”) warrants that each piece of security equipment manufactured by Garrett is protected by the following limited parts and labor warranty for a period of 24 (twenty-four) months (the “Warranty”). During this 24-month period, Garrett will inspect and evaluate all equipment returned to its authorized repair station or factory to determine if the equipment meets Garrett’s performance specifications. Garrett will repair or replace at no charge to the owner all parts determined faulty. This Warranty does not cover batteries nor any and all failures caused by abuse, tampering, theft, failure due to weather, battery acid or other contaminants, and equipment repairs made by an unauthorized party.

THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE BUYER ACKNOWLEDGES THAT ANY ORAL STATEMENTS ABOUT THE MERCHANDISE DESCRIBED IN THIS CONTRACT MADE BY SELLERS’ REPRESENTATIVES, IF ANY SUCH STATEMENTS WERE MADE, DO NOT CONSTITUTE WARRANTIES, SHALL NOT BE RELIED UPON BY THE BUYER, AND ARE NOT A PART OF THIS CONTRACT FOR SALE. THE ENTIRE CONTRACT IS EMBODIED IN THIS WRITING. THIS WRITING CONSTITUTES THE FINAL EXPRESSION OF THE PARTIES’ AGREEMENT AND IS A COMPLETE AND EXCLUSIVE STATEMENT OF THE TERMS OF THIS AGREEMENT.

The parties agree that the Buyers’ sole and exclusive remedy against Seller shall be for the repair and replacement of defective parts. The Buyer agrees that no other remedy (including, but not limited to, incidental or consequential damages for lost sales, lost profits, injury to person or property) shall be available to him.

Special Notice to Foreign Customers: Terms of this Warranty may vary depending on the country in which this equipment was purchased and delivered. Any claims based on this Warranty must be made to Garrett’s local representative or agent. Do not attempt to return any Garrett security equipment to the factory in the United States without written authorization from Garrett’s local agent or representative.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at xray@securitydetection.com and send your item to the Security Detection location that sent product.

X-ray Machines

Non-refundable.  All new x-ray machines come standard with a 1-year factory warranty.  Extended service plans are available.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to the Security Detection location where you purchased from.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

1-800-930-3766